Working as a Relationship Manager in the Group Financial Institutions, a centralized international unit of the Habib Bank AG Zurich. Responsible for developing relationships with major domestic and international banks, secondary market distribution, risk management, MIS Database, and coordinating with internal and external personnel on FI, Trade Finance, Compliance, and risk matters.
Relationship Management:

Developing relationships with major domestic and international banks, liaising with them through strong product and service execution to facilitate/promote the trade business for the group.
Developing and managing business relationships with local and international correspondents including FIs, NBFIs, and Insurance companies.
Responsible for secondary market trade distribution desk (buy and sell) for the Group globally.
Facilitating HBZ network in the allocation of LC advising or reimbursing banks, enabling LG issuance, LC confirmations, and credit line arrangements.
Preparing and monitoring the business trends, group performance, budget progress, etc.
Responsible for organizing GFI’s Annual Conferences domestically and internationally with the cross-border teams and ensuring the logistics and smooth flow of the conference.
Assisting the CEO – Group FI and Treasury with the business review, reports, analytical support, group presentations, and industry research.

Risk Management and Compliance:

Structuring and managing global credit lines for counterparties; administration of the Group’s global exposure for trade finance business.
Country Profiling and allocating country credit and treasury lines, which includes conducting risk and financial analysis of local and international counterparties and reviewing credit proposals.
Assisting in preparing credit rating/application/renewal of country and bank credit limit for the Group Credit Management Committee's approval.
Responsible to arrange credit limits for group banks within the assigned turn-around time for a smooth flow of trade business Finance.
Maintain a record for transaction approvals, credit limit shifts, EOLs, within the Group, and exceptions extended by the Group FI across the network.
Integrated SWIFT Registry; Know Your Customer (KYC) and Customer Due Diligence for Financial Institutions at all HBZ locations and adhere to all Regulatory, Domestic & International Compliance, internal and external policies, and guidelines.
Manage RMA portfolio; including requests, initiation/cancellation, and perform necessary Due Diligence as per policy.

Centralized MIS – Database:

Developing and maintaining group-wide Trade Finance MIS; for performance review, business analysis, and to present the same to the General Management.
Developing weekly and monthly reports; country and bank lines utilization by HBZ group; maturity profiles, commodity concentration, and product-wise performance.
Responsible for submission of group reports, i.e., Monthly Scorecard and Dashboard, business with correspondents, and other reports as and when required.
Process reengineering for streamlining the system-based reports generation.

Projects & Achievements:

Prepared GFI Directive, Process Manual, and Strategy Paper for the group.
Prepared and presented the vision for the expansion of the Group Network – Strategy for China, Sub-Saharan Africa, Turkey, and Far East.
Presented the strategy for the opening of Representative Offices for the group in different parts of the world.
Prepared country update papers on Pakistan, Bangladesh, Afghanistan, Turkey, China – US.
Planned group participation in IMF, SIBOS, and other international events.
Assisted in establishing a secondary market desk at group FI.
Developed real-time centralized MIS at a Group level – COGNOS, in collaboration with the Group IT and operations.
Integrated SWIFT KYC Registry for FIs at all HBZ locations – (2019 – 2020).
Designed Group Financial Institutions’ Profile for dissemination at international programs; SIBOS, ADB Meetings, etc.
Organizer, Group Financial Institutions’ Annual Conferences in Dubai and virtual.

Deputed as a “Marketing Officer” after the successful completion of a comprehensive six-month Management Trainee Program.
Marketing & Communications:

Assisted marketing manager in developing and implementing; marketing strategy, product’s marketing plan, and make budgets.
Worked with conventional and digital media agencies for commercials, communications, brochures, and creative campaign development.
Responsible for managing the advertising agencies and implementing ATL campaigns, BTL brand activations, and Brand Alliances.
Developed and managed social media campaigns, overseeing internal and external brand content across platforms, including social media, the website, and online customer interactions.

Completed a comprehensive six months training program comprising on-the-job and in-class training in all major banking areas.

Operated SAP–CRM, and SAP – ISU for customer service.
Managed daily Huddle meetings with the team, Floor Management, and QMS.
Generated and distributed daily reports and routed complaints to appropriate personnel.
Identified and contributed to arranging subordinates’ training as per requirements.
Managed customers' database accounts, performed customer verification, and processed applications.
Kept records of customer interactions and actions taken, including transactions, comments, inquiries, and complaints.
Assisted customer service representatives with upset customers and helped solve complex issues.
Coordinated and assisted with complex client and customer requests, including supervisor calls resulting in conflict resolutions and customer satisfaction.
Resolved customer complaints by clarifying them; determined the cause of the problem; selected and explained the best solution to solve the problem.
Coordinated problem resolutions with the Law Department.
Organized the entire workplace in the absence of the Customer Service Manager.
Supplied customers with written responses and information and followed up on customer communications on a daily, weekly, and monthly basis.
Achieved goals as per KPIs and contributed to the team by accomplishing related results as needed.
Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments, e.g., CA and RPR for consumer complaint resolution.