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概要
1) Serve as the first point of contact for customers seeking technical assistance over the phone or email
2) Perform remote troubleshooting through diagnostic techniques and pertinent questions
3) Determine the best solution based on the issue and details provided by customers
4) Walk the customer through the problem-solving process
5) Direct unresolved issues to the next level of support personnel
6) Provide accurate information on IT products or services
7) Record events and problems and their resolution in logs
8) Pass on any feedback or suggestions by employees to the appropriate internal team
9) Identify and suggest possible improvements on procedures
10)Handle in-house queries of employees related to Information Technology
工作经历
System Support Engineer
Provided functional and technical support, troubleshooting and diagnosing hardware and
software problems, including desktop and laptop.
Deploy and configuring PCs, Workstations and Laptops.
Maintenance, Troubleshooting of Desktop Pc’s, Laptops,
Operating System Installation of Windows XP, Windows 7,8 and 10
Installation and configuration of network Printers and Scanners.
Installation and Cracking of all adobe suites and Autodesk Maya.
Outlook configurations and support.
Supporting users over the telephone and by email.
internshp
I done three month internship in ufone where my responsibility is Diagnose computer errors and provide technical support,Troubleshoot software, hardware and network issues. and Install, configure ,upgrade PC software and operating systems.
