• Providing assistance to global customers for import air cargo, ensuring adherence to government regulations and facilitating smooth customs clearance processes.• Managing customer inquiries, analyzing feedback data to monitor performance, report insights, and enhance service quality and operational efficiency.• Efficiently preparing customs documentation, resolving duty, tax, and billing discrepancies to ensure accurate and timely processing for global customers.• Preparing documents for customs entries into Pakistan single windows for immediate clearance including commercial import, temporary importation, transshipment and transit trade.• Assisting customers in obtaining permits, licenses, and certificates required for customs clearance, and shipments to sanctioned countries.• Liaising with customs and port authorities and other relevant government agencies for smooth operation.• Improving customer satisfaction by proactively following with customs, reducing clearance time from 7 days to 2 days and costs by 20%.

• Ensured timely retrieval, action, and accurate data entry of all flight alerts, shipment, and service information for prompt transmission to relevant destinations.• Provided tracing services and promptly respond to service problems and inquiries from both the network and customers maintained a 90% resolution rate.• Perform administrative tasks and disseminate network and shipment information within time frames to support the operations center and the network control group.• Manage space bookings with airlines and liaise with third-party vendors for special requests, ensuring efficient logistics and capacity management.• Handle operational communications with other gateways and hubs, ensuring adherence to standards and protocols for inbound and outbound operations.• Liaising with import teams for import flight smooth operation and customs clearance.

Provided effective leadership and training to team members, ensuring a high level of customer service while fostering a positive and collaborative work environment.
Effectively managed passenger documentation and compliance with immigration regulatory standards, ensuring a smooth, safe travel experience for passengers while minimizing disruptions and delays.
Focused on enhancing the passenger experience and optimizing operational efficiency by gathering and analysing performance data and implementing changes in operationalprocesses.
Collaborated with other airport departments, such as immigration, customs, and security, to ensure that all operational requirements were met, and passengers were able to navigate the airport with ease and comfort.
Achieved the highest percentage of flight turnaround.
Initialised flight monitoring & handling reports for post flight data monitoring.

Delivered exceptional customer service by promptly addressing freight inquiries and resolving cargo delivery related issues.
Proficiently utilized cargo booking channels, GoComet, Magaya Cargo System, SkyChain and Croamis, streamlining booking and processing, ensuring accuracy and timeliness.
Monitored cargo shipments to ensure that they were delivered on time and according to customer requirements, minimizing delays and disruptions.
Collaborated with cross-functional teams, including customs to enhance the efficiency and effectiveness of cargo operations by developing and implementing efficient procedures and processes.
Ensured strict compliance by meticulously preparing customs documents and meeting customs deadlines for processing bills of entry.
Proactively communicated timely shipment updates to customers and coordinated with the clearance team for the efficient delivery order collection.

Pakistan Civil Aviation Authority is a public sector autonomous body working under the Federal Government of Pakistan through Aviation Division Cabinet Secretariat.

ENRICHERS, a licensed, Corporate Member of
Pakistan Mercantile Exchange is primarily engaged in
providing full scale brokerage services.