1. Led IT team recruitment, training, and coaching, ensuring performance aligned with expectations through ongoing communication and appraisals (increased team retention by 10%).
2. Implemented process-driven system audits, resulting in 15% reduction in IT support tickets.
3. Implemented and enforced Active Directory user rights and policy rules.
4. Established file server infrastructure, managing NAS and cloud storage for efficient data access and redundancy (reduced data loss risk by 90%).
5. Customized and maintained a dynamic Retail ERP system, focusing on daily backups, modifications, and patching.
6. Proficient in network administration (cabling, patching, APs, routers, network printers, MikroTik) for reliable and secure network operations (achieved 99.9% network uptime for past year).
7. Increased team productivity by 20% through implementation of user tracking software for Country Head, Sales, and Marketing teams.
8. Streamlined website login process based on user feedback, leading to 35% increase in user engagement.
9. Implemented Windows Server 2019 migration, enhancing security and centralized data management.

• Cross platform troubleshooting (Windows & Mac)• Oversee Wired and Wireless Networking.• Developed Youth Parliament website, maintain and update existing PILDAT website.• Email marketing (Godaddy, MailChimp, MS Outlook) and online Database Management.• Video recording/ editing and graphic designing.• Managing official social media accounts (Facebook, Twitter, LinkedIn, YouTube, Instagram)• Hosting online various events, meetings and webinars on Zoom, Streamyard etc.

Developed complete IT infrastructure (Networking, Server and Windows, Printers, cabling)
Design, develop, implement and coordinate systems, policies and procedures.
Developed official website and social media accounts.
Digitization of 3300 files and maintained their database (Employees & Stakeholders)
Creation of Live File Server for timely access of required files and record 24/7.
Task Management and Citizen Portal Management.
Act in alignment with user needs and system functionality to contribute to organizational policy.
Letter writing, minutes of meeting and official notings.
Developed application for current and future balloting projects.
Manage and supervise IT professionals (employees and contractors) working in the IT Operations area.
Manage service provider relationships delivering data communication and other infrastructural services to the Foundation.
Prepare RFIs, RFPs, review bid proposals, contracts, scope of work, and other documentation for projects and associated efforts.

• Successfully managed 6 Servers, upgraded from Windows Server 2003 to Server 2012.• Managed large network of 100+ nodes including inbound and outbound.• Administering Windows Server networks, domains, roles and services.• Troubleshooting and maintenance Active directory, DNS and DHCP.• Installation of ERP on end user, User Accounts and grant of usage rights, Taking Backup on SQL Server, Security and Updates Patching, User Training on how to use certain ERP Module.• Proactively identified and decommissioned unused hardware resources reducing operational costs by 15%.• Installed ISA Server 2006 and pfSense firewall for smooth internet connectivity and security.• Network administration for Server 2012 Machine, monitoring utilization, throughput, goodput, latency, and availability. Improved network performance by 50% by resolving weaknesses.• Restructured, reinstalled network and cabling schemes all over company premises.• Re-arranged and assigned IP Addresses during office hours with 0% down-time.

• Successfully attained 2 days annual meeting with board members.
• Daily tasks of creating KM reports.
• Prepared SWOT Analysis of MCB bank.
• Day to day assistance to AVP

English.
Computer.
Business

Report Compilation.
Report Creation.
data Entry.