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概要
SUPERVISOR OPERATIONS with 2+ years of experiences working on and leading a call center team Personally handled floor support and customer care call daily, accumulating a 95% customer satisfaction rating to date. And can handled further motivation and many challenging capabilities.
Respond and analyze to customers' concerns and help them define their financial goals. Explain custom options with customers in accordance with policy provisions. Collaborate with insurance agents and mortgage specialists to correct errors, rectify and investigate questionable issues.
• Provided optimum service to account holders, negotiated fair settlements and identified fraudulent claims
• Solved complex problems with multiple software programs simultaneously in a timely manner
• Assessed customer accounts and advised them on services and products for banking need
项目
工作经历
SUPERVISOR OPERATIONS (NBP)
