Confer with customer via chat aiming on retaining the customers with exceptional services by understanding the needs of the customer and providing the best solutions to make the customer satisfied.
Keen focus on the customer life time value (CLTV) when conversing with the customer over chat.
Utilizing all the resources in hands to ensure that best resolution is provided in timely manner to give customer the exceptional experience of service.
Strictly follow the guidelines described by Walmart when dealing with customers to resolve their issues.
Placed among top 10 consecutively for 3 months, October, November and December, with CSAT score of 83.6, 83.4 and 93 respectively.

Generating leads with social media platforms via advertisements and reaching out clients to meet to details regarding business immigration and immigration to USA, UK, Canada, Australia and New Zealand.
Ensured client inquiries are handled professionally and substantial information is provided to customers.
Building relationship with universities by signing contract, fulfilling the requirements that are intended by universities, making position of company better in market.
Dealing with students and directing them towards best options fitting their profile for USA, Canada, Europe, China and Turkey after extensive research and assessment.
Preparing and checking all the documents required to file the profile to obtain visa from the respective visa granting body.

Coordinated innovative strategies to accomplish objectives and boost long-term profitability.
Created reports and presentations detailing business development activities to motivate employees and brief them of the performance of business.
Complied product, market and customer data to forecast accurate sales and profit numbers for better management.
Ensured client inquiries were handled professionally and efficiently making customer satisfied and maintaining fruitful long-term relations.
Researched and identified opportunities for growth of the business by introducing new services of visa application, pilgrimage services, tour packages and delivery services.
Worked with existing customers to increase sales of products and services by offering new services introduced by business such as documents preparation, visa filling etc.
Scheduled promotional activities in accordance with available inventory and staff resources to generate further leads for growth purposes.
Reached out to potential customers via telephone, email and in person inquiries detailing the services provided by business.

Meeting and discussing with students the courses they want to study in the UK in particular London.
Undertaking proper research and provide best possible suggestions on curriculum and materials from education institutes fitting the profile of student.
Ensuring that all requirements are completed from the office before sending documents to university to issue confirmation of acceptance for studies (CAS).
Follow up with the universities in regard to the application of the student to be done in the given session so the students can start semester on the time.
Visiting universities in London to ensure the standards, locations and facilities provided by universities so students are given full fledge information regarding the university.
Building relationship with universities by signing contract, fulfilling the requirements that are intended by universities, making position of company better in market.
Signed contracts with numerous universities such as University of East London, Birmingham University, London School of Commerce, etc.

Joined the project of “Computerization RTA / PTA Offices” after graduation in December
2010 as systems engineer under Project Director’s Office.
Attended meetings with officials to discuss the proper needs of the system and analyzing the current situation of the offices that required computerization.
Held meetings in the Sindh Secretariat in the office of Secretary Transport and Deputy Secretary Transport for finalizing the essential for project.
Represented the project technicalities and requirements to the companies in the final meeting before submission of proposal.
Analyzed and evaluated the proposal on the defined criteria to determine the perfect company for job.
Surveyed the offices of RTA in Karachi and other parts of Sindh to prepare report on the needs and current situations of the offices delivered to project director for assessment and evaluation.
Started the operations by leading team of five persons to gather data for computerization starting from RTA Karachi.