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概要
With over six years of experience in customer support, sales and administration spanning both entry-level and management positions, I possess a proven track record of delivering exceptional results in target-driven projects. In my previous customer success role, I developed a high level of expertise in managing challenging client relationships, ensuring effective issue resolution, and fostering long-term partnerships. Additionally, my three-year tenure in a London-based cab service project has honed my skills in client-facing environments, enabling me to effectively engage, present, and assist clients at various levels. I am confident that my skills and experience make me a valuable asset to your organization, poised to drive business growth and excellence.
工作经历
Appointment Setter
I set appointments with businesses to provide and help them with Website, lead generation and online presence to get more clients.
Customer Success/Administrative/Chat Support
_Chat Support_- Respond to customer inquiries through live chat and messaging platforms for Silverdale- Provide timely and accurate solutions to customer questions and concerns- Troubleshoot and resolve issues in a friendly and professional manner_Customer Support_- Handle customer requests and concerns via phone, email, or chat for Silverdale- Investigate and resolve customer complaints and issues- Provide product/service information and guidance to Silverdale customers_Customer Success_- Proactively engage with Silverdale customers to ensure they achieve their desired outcomes- Build relationships and understand customer needs and goals- Offer tailored solutions, training, and support to drive customer success and loyalty for Silverdale
Content Writer (freelancer)
I am writing content for almost 3 years now. I have written on many niches so far.
Customer Sales/Appointment Setter
During my tenure at Urban Communication, I had the opportunity to work on diverse B2B and B2C projects for a year, building strong relationships with various businesses as a B2B sales representative. My achievements include successfully promoting and selling services to multiple clients, expanding our customer base, and consistently delivering results through effective communication and strategic account management.CRM I used were Gohighlevel, Five9, Zoho.
Team Lead - Customer Care
I was appointed as a call agent later, and I was promoted to team lead of the customer care department. Dealt through different mediums such as email handling, calls, and chat support.
Customer Support Representative/ Dispatcher
I spent over three years sharpen my skills in customer service, issue resolution, and operations management at EsskayCars. My responsibilities included addressing customer inquiries and concerns and managing future bookings. Additionally, I conducted follow-ups to gather feedback from new customers, evaluated driver performance, and maintained accurate records of driver documentation. Alongside these tasks, I also drove sales growth and productivity while handling various administrative duties.Moreover, I have great experience with different CRMS including CMS, Cordic, infocab and Ghost.
Data Analyst
I worked here as a data analyst. It was a freelance project.