1. Managing a team of recovery specialists to achieve performance goals, such as call quality, productivity, and recovery rates.2. Developing and implementing operational policies and procedures to improve efficiency and effectiveness.3. Monitoring and analyzing key performance indicators (KPIs) to identify trends and areas for improvement.4. Providing coaching, training, and feedback to staff to enhance their performance and development.5. Collaborating with other departments, such as compliance, quality assurance, and IT, to address issues and improve processes.6. Ensuring compliance with company policies, industry regulations, and legal requirements.7. Handling escalated customer inquiries and complaints to ensure timely and satisfactory resolution.8. Managing the budget and resources to achieve operational goals and targets.

Team Management Supervising and managing a team of telemarketers, including recruitment, training, scheduling, and performance management.Campaign Planning Collaborating with marketing and sales teams to plan telemarketing campaigns, including setting goals, defining target audiences, and determining strategies.Quality Assurance Monitoring calls for quality assurance and compliance with regulations, providing feedback and coaching to improve performance.Data Analysis Analyzing call data and sales metrics to identify trends, optimize strategies, and improve performance.Process Improvement Identifying inefficiencies in telemarketing processes and implementing improvements to increase productivity and effectiveness.Compliance Ensuring compliance with telemarketing regulations and company policies and also handling Complaints related to SECP. Also deals with Do Not Call lists and consent requirements.Customer Service Handling escalated customer issues and ensuring a high level of customer satisfaction.Reporting Generating regular reports on telemarketing performance, including call metrics, sales figures, and campaign effectiveness.Budget Management Managing the telemarketing budget, including expenses for staff, equipment, and campaigns.Technology Management Overseeing the use of telemarketing technology, such as CRM systems and dialer software, to maximize efficiency and effectiveness.

1. overseeing and optimizing various operational processes within the organization.                                    2.Ensuring the smooth functioning of daily activities, monitoring team performance, and implementing strategies to improve efficiency and productivity. 3.Attendance and Timely Login Management4. Generate attendance reports and ensure timely login of all team members.5. Conduct morning huddles to align team goals and objectives for the day.6. Supervision through Walk-Around7. Regularly supervise operations by walking around the workspace, addressing any issues or concerns.8. Participate in management meetings to discuss operational strategies and initiatives.9. Analyze performance statistics to identify areas for improvement and implement necessary measures.10. Ensure follow-up records are accurately maintained and updated as required.11. Conduct noon huddles to assess progress and make any necessary adjustments to plans.12. Oversee the PTP (Process to Production) and BP (Business Process) checks to ensure compliance and quality standards.13. Develop and manage roster plans to optimize staffing levels and workflow14. Follow up with team members to ensure completion of tasks outlined in the to-do list.15. Monitor and respond to Google Play reviews to address customer feedback and improve product/service quality16. Implement stretch policies to encourage productivity and innovation among team members.17.Maintain coaching records and provide guidance and support to team members as needed.

1. Handling incoming calls and directing them to the appropriate person or department.2. Responding to emails, letters, and other correspondence on behalf of the organization or executives.3.Scheduling meetings, appointments, and events and coordinating logistics such as room bookings and catering.4. Organizing and maintaining paper and electronic filing systems for records, documents, and reports.5. Entering and updating data in databases or spreadsheets.6. Assisting in the preparation of reports, presentations, and other documents.7. Ordering, stocking, and distributing office supplies as needed.8. Handling sensitive and confidential information with discretion.9. Providing customer service to clients, visitors, and employees.10. Performing other administrative tasks as assigned, such as photocopying, scanning, and faxing documents.

Training of Trainers