Network Technical Support professional with 7 years of extensive experience in desktop, network, system support, troubleshooting, maintenance, and repair within the organization, non-profitable organization and computer industries. A result oriented problem solver who provides technical support and resolutions to complex problems while maintaining integrity without work interruptions. Train and support clients in technical problem solving while increasing customer satisfaction, Demonstrated ability to establish strong working relationships and building teams with customers and technical support groups
Thardeep Microfinance Finance Foundation is a renowned Microfinance company with a size of 2000 employee and over 90 branches all over 90 branches in Sindh and Baluchistan. Where my responsibilities are to 1)Managing all server activities and making necessary changes over Azure portal. 2)Monitoring, Upgrading, Migrating, Troubleshooting DNS, Application, Database Linux Centos Servers through PUTTY and Email Server through Microsoft portal. 3)Responsible for VPN network.4)Managing Barracuda, Fortinet, Ubiquiti firewalls.5)Responsible for office LAN network. 6)Responsible for Desktop Support and training to users.7) Taking mercenary backups on daily basis.
Comnet is a IT company working on multiple project in UAE. Where i have accomplished one project with in a given time line of six months.
(Project Description) –
Migration from an existing Domain to a new Domain (from TYCO Middle East to TYCO international). Configure and Administration of Windows Server, Creating ADDC, GPO, involves upgrade of PC’s, upgrade of Microsoft Operating systems from 32 to 64 bit, Data backup & restore, reconfiguration of Microsoft outlook & reinstallation of company’s software’s & applications etc. Hence performed an audit for all users throughout the branch offices located in Qatar, Oman & parts of UAE. Collecting system configuration information, user data, applications for later upgrade & migration process.
Administrating Windows Server 2012 creating GPO, managing active directory.
Providing support to Microsoft Dynamics AX 2012 clients.
Providing support to FLAME users and sharing daily data entry report to manager.
Providing support CIS users and taking daily necessary backups.
Providing support office 365 support to users.
Providing trainings to users.
Imaging all the systems as per company policies.
Designing & Implementation office Network/System Environment.
Resolve Hardware issues of PC and Printer, Server, Switches & Routers.
Conduction Monthly Meet up for requirement analysis.
Vendor coordination for hardware/Software.
Disaster Recovery & Business continuation planning’s.
Designing Manuals for system users and trainings.
Generating attendance for users through bio matric machine.
Configuration of DSL Routers IPTV Customer complaints diagnosis.
Creating VLANS
Structure Cabling.
Creating Multiple WAN Interfaces.
Creating DHCP Server in DSL Routers.
Connecting STB with DSL network
Port Mapping.
Technical Support to Customer and Team.
Customer DSL & IPTV Complaints Diagnosis and troubleshooting.
Providing VPN connection to Coorporate users.
Monitoring/ reporting of overall DSLAM/ ONUs Network.
Connecting Multiple LAN/ WAN and multiple WIFI devices with DSL router.
Connecting BIO Matric Devices with LAN.
Accessing BIO Matric Devices remotely through Static IP
Providing attendance management system training to users
Proving Technical support to users.
Trouble shooting connectivity issues.
Proving attendance solution as per customer need and demand.
Generating multiple reports