• Work with external stakeholders to ensure efficient availability of items through cross functional coordination with Warehouse, Picking, Packing and Dispatch team
• Conduct weekly reconciliations with the Stocks and listed products for achievement of the best sales targets
• Educate the procurement department with bestselling item, consumer buying behavior and best selling price points
• Work on better Bidding plans through innovate way and ideas through attractive listings
• Approve the partial refunds or the full refund cases
• Help to talk with eBay to increase the stocks limit, any feedback revision request
• Integrate internal and external campaign calendars in order plan monthly GB campaigns.
• Source best products with good stocks for major and monthly campaigns for example summer item sales or other events like Xmas or Easter
• Identify the top selling products with the brands and get the best prices and ample stock to ensure the recurring and smooth operations.
• Analyze and report the loss prevention report to the manager on monthly basis for calculation of KPI department wise.

• Assisting walk in customers with their queries & complaints as per Daraz SOP.
• Assisting walk in existing Seller with queries, complaints and training as per Daraz SOP.
• Educate new customers how to shop on Daraz, download the app and place orders.
• Educate and train new sellers on Seller Center and organize Daraz Boot Camps.
• Responsible for managing a team of parcel processors and ensuring timely execution of vendor drop-offs
• To coordinate with DEX riders to make sure all packages are picked and at day end there are zero package at the hubs.
• Keep in constant liaison with City Managers and assist them in daily tasks.
• Manage customer returns as per Daraz SOP.
• Strategies with Hub Associate and make sure daily App Download and --Seller Sign up targets are met.
• Educate and train parcel processors on Daraz Systems.
• Educate Hub Associate on Daraz App and Seller Signups.
• Manage the overall admin of the Hub including Rent, Bills, Utilities and more.
• Work with the central Admin team for any Hub related assets and requirements.

• Effective management of employee performance including appraisals, support, training and discipline
• Planning and management of resources to consistently meet new registration, quality
• Resolution of critical issues in a time-sensitive environment using excellent analytical skills
• Coaching for the trainer to maintain quality results produced by the captains
• Escalating the critical issues to the Careem NOC finance deptt and transcription team
• communicate goals and performance standards to employees
• Ensure consistent adherence to company policies, procedures and performance standards
• Maintain a safe and clean working environment
• Maintain up-to-date work records

• Managing large amounts of incoming calls and customer inquiries
• Take the extra mile to engage customers
• Identifying and assessing customers’ needs to achieve satisfaction
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers\' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• To submit periodic reports and reports of all activities in the field to supervisor.

Customer facilitation
Point person of team
Team stats maintain
Adherence
Quality maintaining
Mentor of newly inducted agents in training deptt