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概要
Seeking a responsible job with an opportunity for professional challenges and achievements. To slove problems in an effective manner in a challenging position.
项目
工作经历
Customer Experience Officer
Look after day-to-day operations in the Customer Experience Unit and ensure that customer experience standard as laid down by the SBP/Bank are maintained at all times.
Establishing liaison with Government Offices for all customer experience activities.
To ensure that all LCH portal related queries received from branches etc are being attended and resolved timely.
To ensure that all the portal updation activity of all government schemes is being performed timely.
To ensure that the SMS activity of all government schemes at GID is being performed timely.
Ensure Portal Reconciliation daily and if there is any gap found, matter may be taken up with the concerned for the reconciliation.
E to E management of all ceremonies preparations.
Ensure acceptance calls are being performed within TAT for all Government Schemes at GID.
Ensure concurrence calls of ceremonies are being performed before deadline for all Government Schemes at GID.
Attend and resolve customers' inquiries/queries about the product or services of GID received from Contact Center, branches or any other forum and resolve it within stipulated services standard TAT and maintain their MIS/Record.
Responsible to perform all the assignments assigned by Senior Management to meet the department goals.
Customer Services Officer
Perform day-to-day operations in the Customer Services unit and ensure that customer services standard as laid down by the SBP/BANK are maintained at all times.
Efficient and effective complaint management of GID.
Attend and resolve customers' inquiries/complaints about the product or services of GID received from CMU or any other forum and resolve it within stipulated services standard TAT and maintain their MIS/Record.
Work on CRM for complaint management & Establish liaison with CMU for complaint MIS/Data.
Observe quality assurance at GID as per Bank Quality assurance Manual.
Responsible to perform all the assignments assigned by the management.
To update KJ-YES, PRS and LCH portals and broadcast SMS on daily basis.
HR & Admin Officer
Internee
Worked in Development and Finance Division.
Assigned a project by my Supervisor on Small Medium Enterprise Profiling in Lahore Region.
