Microwave Engineer - L2

Desired profile & Job Knowledge:

• Engineering Graduate in Telecommunication. Relevant experience in Telecom network operation & maintenance, Field/Back-office operations experience is mandatory
• Lead and coordinate a Microwave technical team to accomplish the tasks as the manager assigned
• Responsible for achieving service delivery Targets as well as Customer Satisfaction Targets of the Key Account
• Proven work experience as a team leader
• Can create an inspiring team environment with an open communication culture
• Ability to set strategy and monitoring progress towards goals
• Organizational and time-management and decision-making skills
• Minimum 3 to 5 Years Experience in Microwave Delivery
• Have strong interpersonal skills (able to work in a highly dynamic team environment)
• Proactive approach to Digitalization to enhance productivity and efficiency

Network Skill & Knowledge:

• Strong hands-on Huawei Equipment RTN900/300 series and Full outdoor Installation & commissioning
• Monitor network performance, analyze transmission statistics, and implement necessary optimizations or improvements
• Strong communication, problem solving, Presentation and analytical skills
• Huawei U2000/NCE Experience
• Provide guidance to Field team in resolving Microwave complex issues
• Provide technical supporting for microwave network devices to customer, include dealing with technical problem and fault, daily integration & maintenance operation
• Network Designing, Software Commissioning, and Cutover for RTN devices of microwave network
• Higher level Skill/knowledge and operation experience of Huawei Microwave
• Basic IP knowledge to work on layer 2 level
• Architecture of the 3G/4G/5G evolutions

Product

NCE-T, RTN300 series, RTN900 series, iRiver, Pathloss, WDT

Process & Quality:

• Knowledge and experience of MS Operations is mandatory

• Knowledge of various processes used in Network Operations will be added advantage

Soft Skills:

• Microsoft Excel, report generation, trend and analysis is mandatory

• Analytical skills like logical thinking, problem solving & handling assignments are mandatory

• Fluency in English Language oral and written communication skills are must

Responsibilities:

• Monitors the working of TX MW network components
• Experienced on Huawei MW equipment
• Determines problems in the network and identifies the nature of the problem. Using early and preventive measures, problems are identified at an early stage and can be settled before becoming severe
• Reports to BO TX Team Leader and/or BO Manager
• Providing support to teams (FM) on site to troubleshooting the fault
• Record and report logs. The logs are made only for internal database purposed, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log
• Provide interface to the Customer, Network Field Services, Network Optimization & Performance, Vendor, etc
• Participate in the trouble ticket process overview and monitor the closure rate against set SLA times
• During network failure and while the problem still persists, check the SLA time remaining. This is based on the Escalation Matrix
• Ensure for all tickets outside the SLA are escalated to the Network Operations Engineer
• Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved
• Implement Changes to internal business processes, practices and interfaces that have been established and required changes or improvements
• Produces reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term
• Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities
• Routine maintenance tasks on the network nodes as per the schedule
• Service desk handling for internal and external customers through incident management
• Timely communication / updates of events that can affect network quality and availability
• Implement projects as per work assignment to Network Operations Escalations and reporting to Network operations Supervisor