发布 Aug 09, 2024 477 查看
Role Overview:
As a Facebook Chat Agent, you will be responsible for engaging with customers via Facebook Messenger, addressing inquiries, resolving issues, and providing information about our products and services. Your goal will be to ensure customer satisfaction and contribute to a positive online presence for our brand.
Key Responsibilities:
- Respond to customer inquiries via Facebook Messenger in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Address and resolve customer issues, complaints, and concerns effectively.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other team members and departments to resolve complex issues.
- Stay updated on product knowledge and industry trends to provide informed responses.
Provider MS Communications
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