ARE YOU READY TO RISE WITH PTCL GROUP
PTCL Group is a Leading Tech group of Pakistan, extending unrivalled services across the nation. The aim to revolutionize the technology industry with high-end innovative solutions makes the group stand out in all tiers of service delivery. PTCL group is known for providing the largest Integrated Information Communication & Technology (ICT) and Cellular Network services in Pakistan.
PTCL Group believes in the philosophy of endorsing equality with best practices of Diversity & Inclusion, Culture Transformation & Change Management, and Equal Employment Opportunity. We provide a growth & development driven culture with dynamic learning opportunities which enables our people to broaden their horizon and develop as true professionals. Our corporate values are deeply engraved in our day-to-day operations that fosters a cohesive team environment and a drive to maintain the highest standards of leadership and management.
IN THIS ROLE YOU WILL
- Facilitate towards business growth by acquiring and providing administrative services to new customers. Ensure network rehabilitation along with organizing and controlling daily, weekly and monthly targets by utilizing resources (human, Tools and equipment) , for best customer experience .
- Enhance network in potential/dry areas to ensure the rehabilitation of faulty network.
- Ensure end to end process of providing New high-quality installations of phone Connection to customers, in smooth & trouble-free manner
HOW CAN YOU EXPRESS YOUR TALENT
- Ensuring that Sales, Service KPIs and revenue target of assigned territory are achieved.
- Identification of potential dry Pockets to increase revenue stream.
- Field visit (to check Quality Installations, Rehab Work, Sales)
- Monitoring of newly commissioned OSP network
- Coordination with ANR & Technology Teams to overcome communication breakdowns for timely rectification of complaints.
- Ensure resolution of Billing Issues
- Data Reporting on daily, weekly & monthly basis.
- Flash Fiber ODN Design, Installation & Migration
- Deployment/Installation of new Connections
- Ensure data updation in all related systems Formulate and share monthly, drop wire Utilization Report of Exchange, vehicle logbooks and Report, Un-skilled labor statement of sub divisions and monthly progress report (sales)
- Co-ordinate with other agencies to protect and safeguard the PTCL Network during development activities
- Ensure Reconciliation of Modems and other store items of the exchange.
- Build Internal & External Customer Support Infrastructure
- Meet PSTN, broadband, IPTV sales target and NTC targets regarding copper, as well as DSL
- Ensure Marketing in rural areas for Sale enhancement
- Monitor timely and proper rectification of complaints (MTTR, MTTP) and Accurate Mapping of NEs
WHAT YOU NEED TO BE SUCCESSFUL
Qualification:
Bachelor’s degree in Business administration /Telecommunication Engineering
Experience:
Sales & Operations experience preferably in the field of Telecom
Competencies:
- Manages Resources
- Demonstrates initiatives
- Delivers results
- Communicates effectively
pPakistan Telecommunication Company Limited (PTCL) is proud to be Pakistan most reliable and largest converged services carrier providing all telecommunications services from basic voice telephony to data, internet, video-conferencing and carrier services to consumers and businesses all over the country. Whether it is an office in the largest city of Pakistan or a home in a small village, we are present in every corner of Pakistan to serve our customers./p
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