发布 Jun 10, 2024 339 查看
We are seeking a motivated and customer-oriented Call Centre Representative to join our dynamic team.
The ideal candidate will be responsible for handling a high volume of outbound calls, addressing customer inquiries, resolving issues, and providing exceptional service. This role requires excellent communication skills, patience, and a positive attitude.
Responsibilities
- Answer inbound calls and respond to customer inquiries professionally and courteously.
- Make outbound calls to customers to provide information, follow up on inquiries, or conduct surveys.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Maintain a high level of customer satisfaction by ensuring all interactions are positive and effective.
The Nexus Solutions
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