。该工作已被公司管理人员暂停申请，不再接受简历投递

IT Support Specialist

We are seeking a skilled and customer-oriented IT Support Specialist to join our dynamic team. The ideal candidate will have a strong background in providing technical support and troubleshooting hardware and software issues. The IT Support Specialist will play a crucial role in ensuring the smooth operation of our IT systems and providing timely assistance to end-users. The candidate should be organized, possess strong communication skills, and have a keen eye for detail.

Hiring Details:

Job Type: Full Time & On-site.
Salary: Market competitive.
Job Shift:

- Summers: 5 pm to 2 am PST.
- Winters: 6 pm to 3 am PST.

Gender: No preference.
Benefits: Health & Life Insurance.

What We Will Provide You:

Growth opportunity within the Global Construction Sector.
Exposure to working in a Multi-National Corporation.
International Procurement Exposure, Culture, and Work Ethics.
Lucrative Salary Growth Plan.
Job Security (3 Years Surety Bond).
An Equal Employment Opportunity Experience that Values Diversity and Attachment.

Skills Required:

Bachelor's or Master’s degree in Computer Science, Information Technology, or a related field.
Proven 2-3 years’ experience as an IT Support Specialist or similar role.
Certifications in relevant areas such as Microsoft, Cisco, or equivalent.
Familiarity with a variety of hardware, software, and network systems.
Strong understanding of IT infrastructure and systems.
Knowledge of operating systems, including Windows and MacOS.
Strong attention to detail, with an analytical approach and ability to work with diligence.
Ability to work collaboratively in a team and adapt to changing priorities.
Strong ethical and professional conduct.
Relevant certifications such as CompTIA A+, CompTIA Network+, or Microsoft Certified IT Professional (MCITP) are a plus.

Job Responsibilities (Essential but not limited to):

Navigate the realms of Microsoft Server & Active Directory Management.
Remote Desktop Configurations & Management.
SharePoint Management and end-user configurations.
Experience with fine-tuning VoIP Phones and PBX configurations for optimal communication.
Management of CCTV Cameras & NVR.
Management of Cisco 3750 Switches.
LAN cable management.
Access Point Management and Configurations.
Ability to provide remote desktop support to US-based clients.

User Support:

Provide first-level support to end-users for hardware, software, and network-related issues.
Respond to and resolve help desk tickets on time.
Assist users in setting up and configuring desktops, laptops, printers, and other peripherals.

Troubleshooting:

Diagnose and resolve technical issues related to operating systems, applications, software, and hardware.
Investigate and troubleshoot network problems.
Microsoft Office 365 troubleshooting and configurations.
Printers and Photocopiers troubleshooting.

Software and Hardware Maintenance:

Install, configure, and update software applications and operating systems.
Perform regular maintenance on hardware components to ensure optimal performance.
Coordinate with vendors for hardware and software repairs and replacements.

Security:

Implement and enforce security protocols to protect against unauthorized access and data breaches.
Secure the company’s digital realm with Firewall Management (Web Filtering, VPN configurations, WAN Configurations).
Educate end-users on security best practices and conduct periodic security training sessions.

Documentation: