Customer Service Executive

Wonder Gifts

多个城市，巴基斯坦

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发布目前 41 查看 Report Job

PKR. 50,000 - 90,000/Month

We are seeking a skilled and enthusiastic Customer Service Executive to provide exceptional chat-based support to our customers. This role is 100% remote, and you will be responsible for addressing customer inquiries, resolving issues, and ensuring a seamless experience from order placement to delivery. Your primary mode of communication will be through live chat and written communication, making proficiency in written English essential.

Key Responsibilities

Chat-Based Customer Support:

Provide timely and professional responses to customer inquiries via live chat.
Assist customers with product information, order tracking, returns, and exchanges.
Resolve customer issues efficiently while ensuring high levels of satisfaction.

Problem Solving:

Troubleshoot customer concerns by providing accurate information and solutions.
Collaborate with the internal team to resolve any order-related issues or delays.
Escalate complex issues to the relevant departments when necessary.

Order Support:

Assist customers with order placement, payment processes, and product customization queries.
Provide updates on order status, shipping details, and delivery times.

Customer Feedback:

Collect and report feedback from customers to help improve the online shopping experience.
Proactively identify opportunities to improve our chat-based customer service process.

Key Skills & Requirements

Minimum of 1-2 years experience in customer service, preferably in an online or chat-based environment in travel industry.
Excellent proficiency in written and verbal English.
Strong communication skills, with a focus on written responses.
High attention to detail and ability to manage multiple chat conversations simultaneously.
Ability to work independently and stay motivated in a remote setting.
Strong problem-solving skills with a customer-first approach.
Comfortable using chat platforms, CRM systems, and order management tools.
Availability to work flexible hours, including weekends and holidays, as needed.

Benefits

Competitive salary based on experience.
Paid annual leave.
Opportunity to work remotely from anywhere with a reliable internet connection.
Be part of a fast-growing e-commerce company with opportunities for growth and advancement.