Assistant Manager - Call Center Operations

An Assistant Manager for a domestic campaign typically plays a crucial role in overseeing and managing marketing, sales, or public relations efforts that are focused on local or national audiences. Their responsibilities often include:

Key Responsibilities:

Campaign Strategy and Planning:

Assist in designing the overall strategy for the campaign, ensuring alignment with business goals and objectives.
Work with senior management to set specific targets, timelines, and budget allocations.
Help identify the target audience within the domestic market and create tailored messaging

Team Management:

Supervise and coordinate with various teams, including marketing, advertising, PR, and sales, ensuring smooth communication.
Delegate tasks and provide support to team members, ensuring everyone meets their deadlines.

Campaign Execution:

Oversee the daily operations of the campaign, ensuring that all materials, promotions, and events are executed according to plan.
Coordinate with external partners (e.g., media outlets, influencers, vendors) to implement campaign strategies.
Ensure that campaign content (ads, social media, email marketing) is relevant and engaging for the domestic audience.

Performance Tracking and Reporting:

Monitor the performance of the campaign using KPIs such as engagement, conversions, and sales.
Prepare reports and present them to senior leadership, analyzing data to provide insights into what’s working and what needs improvement.

Customer and different Campaign Insights:

Keep abreast of trends and changes in the domestic market to ensure the campaign stays relevant.
Collect feedback from customers and other stakeholders to inform future campaigns.

Compliance and Regulations:

Ensure the campaign adheres to all legal and regulatory requirements in the domestic market (e.g., advertising standards, data protection).

Process Improvement and Innovation:

Identify process improvement opportunities and implement best practices to enhance operational efficiency, quality, and cost-effectiveness.
Foster a culture of innovation, encouraging team members to suggest and implement new ideas, tools, and technologies to optimize operations and deliver enhanced customer experiences.
Stay updated with industry trends, emerging technologies, and competitive landscape to identify opportunities for operational advancements and business growth.

Qualification & Experience

Bachelor's degree in Marketing, Business, or related field
At least 3+ years Experience in creating and executing campaigns on an Assistant Manager role/BPO industry experience will be highly preferred.

Job type

Full time –Permanent

Timings: MUST be flexible Rotational shifts (morning, evening & night)

Compensation & Benefits:

5 Days a week(two rotational offs)
Yearly bonus
Yearly increment
Health benefits (Outpatient, Inpatient, Maternity)
Provident Fund/EOBI
Permanent Position
40 Litres of petrol

NOTE: Salary bracket: (depending on the level of experience and knowledge as Assistant Manager in BPO Industry)

Pay: Up to Rs150,000.00 per month

Skills

Interpersonal Leadership Fluent in English Communication Skills

Job Details

Industry:

Information Technology

Functional Area:

Operations

Total Positions:

4 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Operations

Job Location:

Egerton Road, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Minimum Experience:

3 Years

Apply Before:

Nov 19, 2024

Posting Date:

Oct 23, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p