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- Proven experience in a customer-facing role
- Respond to customer queries via Inbound calls
- Stay updated on product features, policies, and company procedures.
- Explain complex information in a simple and helpful way.
- Listen actively to understand concerns or questions.
- Provide accurate information and resolve problems on the first contact when possible.
- Adhere to performance metrics like Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).
- Manage time efficiently during and between calls.
- Remain calm and composed during high-pressure or emotional interactions.
- Represent the brand positively in every conversation.
Job Details
Abacus Consulting
For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p
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