Social Media Moderator

We are looking for a Social Media Moderator to join our dynamic team. The ideal candidate will be responsible for managing and moderating social media platforms, ensuring prompt and professional responses to customer inquiries, comments, and complaints.

Responsibilities:

Monitor and moderate social media platforms including Facebook, Instagram, Twitter, and others.
Respond to customer queries, comments, and complaints in a timely and professional manner.
Maintain brand voice and tone across all social media interactions.
Escalate complex issues to the relevant department.
Identify customer needs and provide appropriate solutions.
Ensure customer satisfaction by delivering excellent service.

Requirements:

Excellent spoken and written communication skills in English.
Graduation is mandatory.
Prior call center or social media moderation experience preferred.
Ability to work in rotational shifts (Morning, Evening & Night).
Strong problem-solving skills and attention to detail.
Proficient in using social media platforms and MS Office.

Skills

Social Media Optimization Social Media Strategies Communication Skills

Job Details

Industry:

Information Technology

Functional Area:

Marketing

Total Positions:

1 Post

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

Less than 1 Year

Apply Before:

Apr 30, 2025

Posting Date:

Apr 03, 2025

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p