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Team Lead - Contact Center

Abacus Consulting

Posted Sep 03, 2024 240 views

PKR. 60,000 - 70,000/Month

Job Description:

Establish effective coordination with team members to ensure engagement and alignment with team deliverables.
Collaborate closely with team members to maximize target achievement and optimize resource utilization.
Maintain qualitative and quantitative targets by adhering to defined protocols.
Handle escalations during calls to enhance the customer experience.
Ensure the completion of daily, weekly, and monthly lead qualification targets as assigned by the manager.
Demonstrate the ability to manage pressure effectively.
Proven capability to take strategic initiatives.
Advanced proficiency in MS Excel and system management.

Experience and Qualifications:

A minimum of 1-2 years of experience working in a Contact/Call Center with team management responsibilities is required. Prior experience at a Jazz Call Center is highly preferred.
The minimum educational qualification is a Bachelor’s degree or higher.

Compensation & Benefits:

5-day workweek
Annual bonus
Yearly salary increment
Comprehensive health benefits (Outpatient, Inpatient, Maternity)
Provident Fund/EOBI

Skills

Manage Client Relationships Team Coordination Fluent in English Team Learning Problem Analysis Client Relations Management Team Building

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

5 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Degree Title:

Computer Science, IT, Commerce

Career Level:

Experienced Professional

Minimum Experience:

Less than 1 Year (Team Leadership)

Apply Before:

Oct 04, 2024

Posting Date:

Sep 03, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p