Team Lead Customer Service

As a Team Lead, your role is to manage the flow of incoming leads, to qualify leads during calls and to carry out product demos and to manage the team of Customer Support Officers for the ongoing domestic campaign.

Responsibilities:

Coordination of clients' concerns and adjustment of the services or products to the clients' needs
Resolving of any issues on the clients' site and cooperation with respective other departments
Identification of new business opportunities by monitoring of inbound marketing channels and activities
Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities
Ensuring a high-performing customer service system
Monitoring of performance and analysis of reports in order to derive improvement plans

Education and Experience:

Graduation Degree in business, marketing or any other related field
Overall 3-4 Years and minimum 1-2 years of experience in managing a team of Customer Support Representative.
Strongly developed networking and communication as well as analytical skills
High customer-orientation and business acumen

Skills

Coaching Skills Project Team Management Hands-on Problem Solving Complaint Management Customer Serivices Customer Success Customer Care Representation Customer Satisfaction Management Customer Contact Skills

Job Details

Industry:

Information Technology

Functional Area:

Client Services & Customer Support

Total Positions:

3 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

3 Years - 4 Years (Minimum 1-2 years of experience in managing Customer Support Teams)

Apply Before:

Jul 15, 2024

Posting Date:

Jun 14, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Islamabad

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p