Team Lead - Customer Services

The Team Lead for International Operations will oversee a diverse team working across various global markets. This role requires a strong leader with excellent communication skills, cultural awareness, and the ability to drive strategic initiatives that align with our company’s global objectives.

Key Responsibilities:

Leadership and Team Management:
Lead and motivate a cross-functional team to achieve performance targets.
Conduct regular team meetings to discuss progress, challenges, and opportunities.
Provide coaching and development opportunities for team members.
Strategic Planning:
Collaborate with senior management to develop and implement international strategies.
Identify market trends and opportunities for growth in different regions.
Project Coordination:
Oversee international projects, ensuring timely delivery and alignment with company goals.
Coordinate with stakeholders across various departments and regions.
Cultural Competence:
Foster an inclusive team environment that respects diverse cultures and perspectives.
Adapt communication styles and strategies to suit different cultural contexts.
Performance Monitoring:
Set clear performance metrics and monitor progress.
Prepare reports and presentations for management on team performance and project outcomes.
Problem Solving:
Address and resolve any issues that arise within the team or during project execution.
Act as a liaison between team members and other departments to facilitate effective communication.

Qualifications:

Bachelor’s degree in Business, International Relations, or a related field is required.
1+ years of experience in a leadership role, preferably in an international or multicultural environment.
Strong understanding of global markets and cultural dynamics.
Excellent verbal and written communication skills in English; proficiency in additional languages is a plus.
Proven ability to manage multiple projects and priorities in a fast-paced environment.
Strong analytical and problem-solving skills.

Type: Permanent

Working Hours: Rotational shifts (On-Site)

Skills

Reporting Skills Team Management Communication Skills Conflict Resolution KPI Tracking

Job Details

Industry:

Information Technology

Functional Area:

Operations

Total Positions:

3 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Lahore, Pakistan

Gender:

No Preference

Age:

18 - 35 Years

Minimum Education:

Bachelors

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Dec 21, 2024

Posting Date:

Nov 21, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Lahore

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p