Team Lead - International Project

The Customer Relations Officer is responsible for cultivating positive client interactions, delivering exceptional service, and resolving issues effectively. This role demands strong interpersonal skills to build lasting customer relationships.

Job description

As a Team Lead , your role is to manage the flow of incoming leads, to qualify leads during calls and to carry out product demos, and to manage the team of Customer Support Specialists (Outbound Calls).

Responsibilities :

Coordination of clients' concerns and adjustment of the services or products to the clients' needs.
Resolving of any issues on the clients' site and cooperating with respective other departments.
Identification of new business opportunities by monitoring of inbound marketing channels and activities.
Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities.
Ensuring a high-performing customer service system.
Monitoring of performance and analysis of reports in order to derive improvement plans.

Education and Experience :

Graduation Degree in business, marketing or any other related field.
Overall 3-4 Years and minimum 1-2 years of experience in managing a team of Customer Support Representatives.
Strongly developed networking and communication as well as analytical skills.
High customer-orientation and business acumen.

Skills

International Client Dealing Client Relations Management Contact Center Management Customer Satisfaction Management Customer Success Team Mentoring Team Coordination Team Motivation Team Building

Job Details

Industry:

Information Technology

Functional Area:

Project Management

Total Positions:

5 Posts

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Department:

Call Centre Operations

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Age:

25 - 35 Years

Minimum Education:

Bachelors

Career Level:

Experienced Professional

Experience:

4 Years - 5 Years (Including 2 - 3 years of BPO Team Lead Experience.)

Apply Before:

Jul 22, 2024

Posting Date:

Jun 21, 2024

Abacus Consulting

Information Technology · 1001-1500 employees - Islamabad

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p