Customer Services Representative

AffinityVibez Pvt Ltd

Posted 4 hours ago 32 views Report Job

PKR. 60,000 - 70,000/Month

We work with businesses of all sizes, across a wide range of industries, to help them identify and solve problems, develop and implement new strategies, and make informed decisions.

Job Duties & Responsibilities:

Provide excellent customer service and technical support to clients and customers via phone, email, and live chat
Respond to customer inquiries and issues in a timely and efficient manner
Troubleshoot and resolve technical issues with the services.
Escalate complex issues to the appropriate department or team member for further assistance
Document and track customer interactions and issues as per company policies
Gather customer feedback and provide suggestions for improvements to products and services
Participate in ongoing training and development to stay informed about new products and services
Collaborate with other departments within the company to ensure a seamless customer experience
Meet and exceed customer satisfaction metrics and goals

Required Skills:

Strong customer service and technical support skills
Excellent English communication and problem-solving skills
Strong ability to multitask and prioritize
Experience with SAP and other software like CRM is a plus
Ability to work effectively in a team-oriented environment

Salary + Benefits:

Salary (As per the Interview)
EOBI
Monthly Performance based Bonus
Appreciation based Lunch/Dinner/Trips
Bi-Annual Increments + Performance-based Increments on Salary

Skills

Coordination Skills Customer Interaction Management Communication Skills Customer Service

Job Details

Industry:

Business Development

Functional Area:

Client Services & Customer Support

Total Positions:

31 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Department:

Human Rsource

Job Location:

Johar Town, Lahore, Pakistan

Gender:

No Preference

Age:

25 - 38 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Feb 24, 2025

Posting Date:

Jan 23, 2025

AffinityVibez Pvt Ltd

Business Development · 51-100 employees - Lahore

We Listen And Resolve! AffinityVibez is the finest business management consulting firm based in Lahore, Pakistan. With in-house recruitment services, protection from data breaches, forecasting of your budgets, digital marketing, web solutions, and other inspection and auditing with the QA department, every expert is available 24x7. You can connect with us virtually; we will handle all your queries. We provide services to our partners and clients globally. Our pro teams have successfully served various industries with these services. The top-tier examples are London Motor Sports, Universal Livestock, Plaza Chauffeurs, DigitVibez, Continental car hire, and others. We are here for your assistance if you have strategy and planning issues.