This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Key Responsibilities:
- Answer incoming customer calls, emails, and chats promptly and professionally.
- Listen attentively to customer concerns and provide appropriate solutions or guidance.
- Handle and resolve customer complaints or escalations, ensuring customer satisfaction.
- Provide accurate and up-to-date information about products or services.
- Maintain customer records and update databases with relevant information.
- Collaborate with other teams or departments to resolve customer issues efficiently.
- Follow communication scripts and guidelines to ensure consistency and quality.
Requirements:
- Proven work experience in customer service or a call center environment.
- Proficiency in both spoken and written English communication.
- Strong problem-solving and decision-making abilities.
- Proficiency in using customer service software, databases, and other relevant tools.
- Familiarity with CRM systems and practices.
- Ability to empathize with customers and provide personalized assistance.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Non-Matriculation
Career Level:
Entry Level
Experience:
Fresh - 13 Years
Apply Before:
Aug 26, 2023
Posting Date:
Jul 26, 2023
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