• Review digital evidence in line with given standards, policies and guidelines.
  • Review cases using provided digital tools.
  • Ensure to raise a flag if there is a discrepancy.
  • Log the discrepancy and provide reason for non-conformity.
  • Request further information or amended document from the client.
  • Write reports and review resubmitted evidence by the client.
  • Multitask, prioritise and manage your daily caseload.
  • Work as a team member, help and support others where required.
  • Use Customer Complaints System and Business Support System to upload finalized cases.

Skills Required:

  • Able to think on their feet and think logically.
  • Eye for detail, able to pinpoint discrepancies.
  • Use cognitive skills while making decisions.
  • Excellent verbal and written communication skills in English is a must.
  • Able to speak with clarity and confidence.
  • A multitasker with the ability to work as a team.
  • Tech Savvy with hands on experience of Microsoft Office Tools & Google Docs.

Salary and Perks:

  • Market competitive salary with fuel allowance.
  • On site food and beverages provided by the company.
  • Medical insurance.
  • A decent holiday package in line with local legislation.
  • Company-funded noninterest-based loans.
  • Yearly appraisals.
  • Employee of the month, Employee of the quarter and Employee of the year awards.

Shift Times 11 am-8 pm

Job Details

Industry:
Functional Area:
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Sep 30, 2024
Posting Date:
Aug 30, 2024

AK Digital (SMC-PVT) LTD

Services · 11-50 employees - Islamabad

AKD is a Group of Companies that have both oversees and domestic operations.

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