Posted Feb 13, 2024 438 views
Al Emad Car Rental, a leading name in the car rental industry, is seeking a dynamic and experienced individual to join our team as a Customer Service Representative at our Karachi office. If you are passionate about Customer Services and have a proven track record of success in the industry, we want to hear from you!
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Manage large amounts of outbound calls on time.
- Follow communication “scripts”.
- Enter new customer information into our system.
- Provide customers with product and service information if required.
- Meet personal/team qualitative and quantitative targets.
- Follow the instructions of the Call Center Supervisor
Qualifications and Skills:
- Experience working in a Call Center Agent or Customer-support role
- Strong active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
- Minimum 02-05 Years Experience (Fluent in English & Customer Services experience is mandatory)
Company Benefits:
- Salary deposited in your account before the 1st of each month.
- 15 days of paid leave after completing 12 months of service.
- International standard workspace with surveillance in the office and building to ensure your safety.
- Provident Funds are available at the end of employment.
- Bonuses on top of wages to recognize and reward your contributions.
Working Hours & Timing: Monday to Saturday - 09:00 AM to 10:00 PM
(09 Hours Per Day, Six Days a Week)
Skills
Job Details
Al Emad Call Center
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