Posted 6 hours ago 62 views Report Job
PKR. 40,000 - 60,000/Month
We are seeking a dedicated Customer Support Specialist for our Karachi office. If you have a passion for assisting customers and thrive in a fast-paced environment, we’d love to hear from you!
Responsibilities:
- Build strong relationships by understanding customer needs and offering tailored solutions.
- Manage inbound and outbound calls with professionalism and efficiency.
- Minimize customer wait times by coordinating queues effectively.
- Clearly explain rental terms, pricing, and service policies.
- Verify and qualify customers per company guidelines.
- Handle AR and collection tasks while enhancing the overall customer experience.
Qualifications:
- 2-5 years of experience in customer support or call center roles.
- Excellent English communication skills (mandatory).
- Familiarity with AR processes, collections, and outbound calls.
- Ability to manage customer concerns professionally and meet performance targets.
What We Offer:
- Competitive salary, paid before the 5th of each month.
- 15 days of paid leave annually after one year of service.
- Secure, international-standard office environment.
- Medical insurance after 3 months of probation period
- Provident fund available at the end of employment.
- Performance-based bonuses and recognition.
Skills Required:
- Fluency in English (written and spoken)
- Customer service expertise
- Knowledge of AR and credit collection processes
- Outbound call handling experience
- Typing speed of 30+ WPM preferred
Skills
Job Details
Industry:
Functional Area:
Total Positions:
4 Posts
Job Shift:
Rotating
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 5 Years
Apply Before:
Feb 16, 2025
Posting Date:
Jan 15, 2025
Al Emad Call Center
Call Center · 1-10 employees - Karachi
.
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