House Keeping Supervisor

You will be responsible for overseeing and managing the housekeeping team to ensure the highest standards of cleanliness, order, and guest satisfaction. This role involves supervising daily operations, coordinating tasks, managing housekeeping staff, and maintaining effective communication between departments.

Key Responsibilities:

Supervise Housekeeping Staff: Oversee the daily activities of housekeeping staff, ensuring that rooms and public areas are cleaned to hotel standards. Provide training, guidance, and support to ensure staff is performing effectively and efficiently.
Room Inspections: Conduct room inspections to ensure that rooms meet cleanliness, safety, and presentation standards. Address any deficiencies or issues promptly and provide feedback to staff.
Staff Scheduling & Coordination: Create and manage the housekeeping staff schedule to ensure adequate coverage during peak periods. Adjust staffing as needed based on occupancy or guest needs.
Guest Requests: Ensure that all guest requests related to housekeeping (e.g., extra towels, cleaning requests) are handled in a timely and courteous manner.
Inventory & Supply Management: Maintain inventory of cleaning supplies, linens, and guest room amenities. Order and restock supplies as necessary while adhering to budgetary constraints. Monitor the condition of linens and equipment, and ensure they are properly maintained or replaced.
Quality Control: Ensure all cleaning procedures and quality standards are consistently followed by the team. Train staff on proper cleaning methods, safety standards, and the use of cleaning chemicals and equipment.
Safety & Compliance: Ensure that housekeeping staff adhere to safety and health regulations, including the safe handling of cleaning products and equipment. Ensure compliance with hotel policies, including environmental sustainability initiatives (e.g., linen reuse, recycling programs).
Team Development & Performance Management: Conduct regular performance reviews for housekeeping staff, providing feedback, coaching, and corrective actions as needed. Encourage professional development and promote a positive work environment.
Collaborate with Other Departments: Work closely with the front desk, maintenance, and management teams to address guest issues, room maintenance needs, and special requests.
Budget Management: Assist in managing the housekeeping department’s budget, including controlling expenses related to cleaning supplies, linens, and staffing. Ensure cost-effective use of resources.
Report Generation: Prepare and present daily, weekly, or monthly reports related to the performance of the housekeeping department, including occupancy levels, labor costs, and guest satisfaction scores.

Qualifications:

Education: High school diploma or equivalent required; college degree in Hospitality Management or a related field is preferred.
Experience: Minimum of 2–4 years of experience in hotel housekeeping or a related hospitality role, with at least 1–2 years in a supervisory position.

Skills:

Strong leadership and team management abilities.
Excellent communication and interpersonal skills.
Knowledge of cleaning and sanitation techniques, as well as hotel housekeeping standards.
Ability to multitask, prioritize, and work in a fast-paced environment.
Basic financial and budget management skills.
Familiarity with hotel management software and property management systems (PMS).
Strong attention to detail and organizational skills.

Certifications: CPR and First Aid certification is a plus.

Personal Traits:

Highly organized and efficient.
Problem-solving and decision-making abilities.
Ability to work well under pressure and handle guest complaints professionally.
Motivated and results-driven with a focus on guest satisfaction.

Physical Requirements:

Ability to stand, walk, or bend for extended periods.
Ability to lift up to 25–30 pounds of cleaning materials, linens, or equipment.
Comfortable working in a variety of environments, including guest rooms and public spaces.

Additional Information: