Posted Sep 11, 2024 1173 views
The Mobile Service Center Branch Manager is responsible for overseeing the daily operations of the service center, ensuring high levels of customer satisfaction, managing the service team, and driving performance goals. The role requires technical expertise, customer service skills, and leadership abilities to ensure the branch operates efficiently and effectively.
Key Responsibilities:
Operations Management:
- Oversee daily operations of the service center, ensuring smooth workflow and optimal service delivery.
- Implement and maintain service procedures, policies, and standards.
- Monitor and manage the inventory of spare parts, tools, and equipment, ensuring availability and proper maintenance.
Customer Service:
- Ensure excellent customer service by promptly addressing customer inquiries, complaints, and issues.
- Maintain a customer-focused environment, ensuring all staff are trained in best practices for customer service.
- Gather customer feedback and implement improvements based on suggestions and complaints.
Team Leadership:
- Lead, mentor, and motivate the service team, including technicians and customer service representatives.
- Conduct regular performance reviews, provide constructive feedback, and implement training programs to enhance team skills.
- Manage the recruitment, onboarding, and training of new staff.
Financial Management:
- Manage the branch’s budget, including cost control, revenue generation, and profitability.
- Monitor financial performance, analyze variances, and implement corrective actions as needed.
- Prepare and present financial reports to senior management.
Reporting and Communication:
- Provide regular updates and reports to regional or senior management on branch performance, challenges, and opportunities.
Skills:
- Strong leadership and team management skills.
- Excellent customer service and communication abilities.
- Solid understanding of mobile device repair and service processes.
- Proficiency in financial management and budgeting.
- Ability to analyze data and make informed decisions.
- Knowledge of relevant industry regulations and compliance requirements.
Job Details
Antpower Tech Private Ltd
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