Posted 4 days ago 157 views Report Job
PKR. 40,000 - 50,000/Month
Key Responsibilities:
- Respond to inbound and outbound customer inquiries via phone, email, WhatsApp, and chat regarding product support, repairs, returns, and service status.
- Conduct WhatsApp return visits to follow up with customers after repairs, replacements, or service interactions to confirm issue resolution and satisfaction.
- Make feedback calls to assess customer satisfaction and gather input for service improvement.
- Provide accurate information about warranty policies, service center locations, return/exchange procedures, and basic troubleshooting.
- Log all customer interactions accurately in the CRM system.
- Coordinate with technical teams, logistics, and service centers to ensure timely issue resolution.
- Escalate complex issues to the appropriate team while maintaining follow-up and accountability.
- Meet performance targets for response time, quality, and customer satisfaction.
- Maintain professionalism, empathy, and effective communication in every customer interaction.
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Gender:
Female
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 22, 2025
Posting Date:
Apr 14, 2025
Antpower Tech Private Ltd
Information Technology · 101-200 employees - Lahore
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