Manager Service Quality & Consumer Protection
ASA Microfinance Bank (Pakistan) Limited
Karachi , Pakistan
Posted Aug 06, 2024 571 views
- Develop & implement consumer protection policies and procedures in line with regulatory requirements.
- Design and monitoring of Service Quality standard.
- Conduct Assessment Framework (CAF) exercise.
- Oversee the handling of customer complaints, ensuring they are resolved promptly and satisfactorily
Skills
Job Details
ASA Microfinance Bank (Pakistan) Limited
ASA Microfinance Bank (Pakistan) Limited (formerly ASA Pakistan Ltd) is wholly owned subsidiary of ASA International, incorporated under the Microfinance Institution Ordinance 2001. Commenced its operations in September, 2008. Microfinance sector in Pakistan has demonstrated a robust growth over the last decade; however, it has still a long way to lead. The sector was initially dominated by the government sponsored rural support programs and NGOs who were working for social development and providing microcredit services. The scenario has been changed significantly over the past many years with the inclusion of some specialized microfinance institutions. Despite growing interest (both state and commercial) in the MF sector, there is still a huge gap in demand and supply in the Pakistani MF Market. This large gap encouraged ASA International to achieve it mission to financially empowering the poorest of Pakistan.
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