Call Center Representative

ASK Development (Pvt) Ltd

Posted 3 days ago 244 views Report Job

PKR. 45,000 - 50,000/Month

Key Responsibilities

Customer Interaction: Engage with customers via phone, email, or chat to provide assistance and information.
Issue Resolution: Address and resolve customer complaints or concerns promptly and effectively.
Data Management: Accurately document customer interactions and maintain records in the company's database.
Product Knowledge: Stay informed about company products and services to provide accurate information to customers
Team Collaboration: Work closely with other departments to ensure customer satisfaction and efficient service delivery.

Required Skills and Qualifications

MS Office Proficiency: Strong MS PowerPoint and Excel.
Communication Skills: Excellent verbal and written communication abilities
Problem-Solving: Ability to think critically and resolve issues efficiently.
Technical Proficiency: Familiarity with computer systems and customer relationship management (CRM) software.
Adaptability: Capability to handle high-stress situations and adapt to changing environments.
Educational Background: A high school diploma is typically required; some positions may prefer candidates with a bachelor's degree.

Skills

MS Excel Customer Interaction Management Communication Skills

Job Details

Industry:

Recruitment / Employment Firms

Functional Area:

Client Services & Customer Support

Total Positions:

21 Posts

Job Shift:

First Shift (Day)

Job Type:

Full Time/Permanent

Job Location:

Islamabad, Pakistan

Gender:

No Preference

Age:

18 - 35 Years

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Experience:

Less than 1 Year - 1 Year

Apply Before:

May 16, 2025

Posting Date:

Apr 15, 2025

ASK Development (Pvt) Ltd

Recruitment / Employment Firms · 51-100 employees - Islamabad

pASK Development functions as a human resource department for organizations offering solutions for human resource management, pay-roll handling and behavioral assessments. It is equally proficient in project development. The guiding principles are sharing responsibility with the corporate, development and the public sectors in developing human resources. The key strengths are its experts in human resource management. The vital role is to provide training need analysis, training interventions and staffing needs through turn-key recruitment solutions./p