Posted Apr 09, 2025 172 views Report Job
PKR. 30,000 - 60,000/Month
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain a record of daily problems and remedial actions are taken, using a call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Preferred skills and qualifications
- Expertise in conflict resolution
- Experience in customer sales
Job Details
Industry:
Functional Area:
Total Positions:
15 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Minimum Education:
Matriculation/O-Level
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
May 10, 2025
Posting Date:
Apr 09, 2025
ASP Solutions
Services · 1-10 employees - Lahore
.
What is your Competitive Advantage?
Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Similar Job Titles
I found a job on Rozee!
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zohaib Ali
Marketing Manager
Digital Online Devices
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Aqib Irshad
Head of HR, Training & OD
FINCA
