Posted Nov 01, 2024 698 views
The ideal candidate will handle customer inquiries, resolve issues, and provide a positive customer experience. This position is perfect for individuals with excellent communication skills who are eager to grow in a professional environment.
Responsibilities:
- Answer customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information about products and services.
- Resolve customer issues with empathy and professionalism.
- Update customer records and maintain accurate data.
- Escalate unresolved issues to the appropriate departments.
- Follow up on customer interactions to ensure satisfaction.
Requirements:
- Strong communication skills, both verbal and written.
- Fresh graduates or experienced candidates are welcome to apply.
- Ability to handle challenging situations calmly and efficiently.
- Basic computer literacy, with knowledge of CRM systems as an advantage.
- Team-oriented mindset with a focus on customer satisfaction.
Benefits:
- Competitive salary package ranging from PKR 45,000 to 85,000 per month.
- Opportunities for professional development and growth.
- Comprehensive training provided.
- Positive and inclusive work culture.
Job Type: Full-time
Pay: Rs45,000.00 - Rs85,000.00 per month
Skills
Job Details
Founded in 2011, Axxon BPO is a leading business process outsourcing company dedicated to providing top-tier customer support and sales solutions. Based in Rawalpindi, Pakistan, we specialize in call center services, including customer service, sales, lead generation, and client verification. Axxon BPO is committed to fostering a professional and innovative work environment focused on client satisfaction and team development. We prioritize employee growth through continuous training and career advancement opportunities, making Axxon BPO a trusted choice for both employees and clients worldwide.
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