Posted Jul 06, 2023 3344 views
Job Summary
- Responsible for handling, Issuing and Acquiring Debit/Credit Cards POS, Ecommerce & International ATM Cash Withdrawal Transaction disputes in timely and effectively manner & ensure resolution as per Global (Visa, MasterCard & UnionPay International) and Local (PayPak) Schemes regulations.
- Responsible to handle ADC related disputes i.e., ATM Cash withdrawal, IBFT, Bill Payments, Fintechs, RAAST & Settlement of ATM Excess / Shortage according to SBP regulations.
Duties and Responsibilities
Well versed in handling of all ADC related disputes as per SBP regulations / Dispute Resolution Cycle as per Global & Local card Schemes regulation i.e;
- Transaction Inquiry, Retrieval Request and Fulfillment
- Chargeback & Representment
- Pre-arbitration and Arbitration Case Filing
- Pre-compliance and Compliance Case Filing
- Liaison with internal / external stake holders i.e., Merchant, Branches, Associations, Local & International Acquiring Banks/Schemes etc.
- To monitor & reconcile all financial entries posted in GL accounts related to the Dispute Resolution Unit.
- Ensure thorough root cause analysis on re-occurring disputes / complaints, escalation to relevant stakeholders to eliminate the possible causes of disputes.
Eligibility
- Effective time management, multi-tasking, Strong analytical and communication skills.
- Candidates should be good in MS Suite, especially Excel.
- Preparation & Submission of Daily / Weekly / Quarterly / Annually MIS reports.
Skills
Job Details
Bank Al Habib Limited
Bank AL Habib was incorporated as a Public Limited Company in October 1991 and started banking operations in January 1992. DAWOOD HABIB GROUP, the sponsors of Bank AL Habib Limited have a very long track record of banking which dates back to 1920s. They were among the founder members of Habib Bank Limited. Under the privatization policy pursued by the government in 1991, DAWOOD HABIB GROUP were the first to be granted permission to set up a commercial bank. The Bank foresees itself to be amongst the leading Private Sector Banks contributing to the economic growth of the country and governed by prudent policies within a conservative framework that have been the hallmark of the Habib’s banking tradition. Chairman of the Board is Mr. Ali Raza D. Habib, who took over the position in May 2000, after the death of Mr. Hamid D. Habib, the founder Chairman. Mr. Hamid D. Habib, who was the grandson of the founder of Habib Group, and was a Director in Habib Bank Limited since 1954 and its Chairman from 1971 till nationalization. The Chief Executive is Mr. Abbas D. Habib, who took over the position in 1994, after the demise of Mr. Rashid D. Habib, the first Chief Executive of the Bank. Mr. Rashid D. Habib was the Managing Director of Habib Bank Limited from 1953 till its nationalization. The Bank has been rated as "AA+" for long-term rating and "A1 +" for short-term rating by the Pakistan Credit Rating Agency (Private) Limited (PACRA).
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