Posted Aug 05, 2024 646 views
We are seeking a skilled and customer-focused Call Center Representative to join our team.
As a Call Center Representative, you will be responsible for handling inbound and outbound customer calls and messages, resolving customer inquiries, and providing exceptional customer service.
Key Responsibilities:
- Answer and respond to customer calls in a professional and courteous manner
- Resolve customer inquiries, complaints, and concerns in a timely and effective manner
- Provide accurate information about products and services
- Process customer orders, returns, and exchanges
- Meet or exceed customer satisfaction and sales targets
- Collaborate with internal teams to resolve customer issues
- Utilize software and technology to manage customer interactions
- Maintain accurate records and reports of customer interactions
Requirements:
- High school diploma or equivalent required
- 1-2 years of experience in a call center environment preferred
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- Proficiency in software applications and technology
- Ability to meet sales and customer satisfaction targets
Job Details
Belco Chocolates
We are providing delicacy hand crafted belco chocolates more than 1000 regions. The quality is guaranteed after following contamination-free standards.
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