Customer Support Representative

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PKR. 50,000 - 50,000/Month

We're seeking a dedicated and customer-focused Customer Support Representative to join our night shift team.

Responsibilities

Respond promptly to customer inquiries through phone, email, chat, and other communication channels.
Identify and analyze customer issues, providing effective solutions in a professional manner.
Maintain accurate and detailed records of customer interactions, transactions, comments, and complaints.
Escalate unresolved issues to the appropriate internal teams while ensuring follow-up for resolution.
Deliver accurate, valid, and complete information to customers using the right methods and tools.
Adhere to all communication procedures, guidelines, and policies to ensure consistency in customer support.
Contribute positively to team dynamics by assisting team members and accomplishing related tasks as necessary.
Utilize CRM software to track customer inquiries and monitor service quality and performance.
Employ active listening techniques to fully understand customer concerns and address their needs effectively.
Engage in ongoing professional development to improve skills and enhance customer service capabilities.