This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Aug 10, 2023 460 views
Responsibilities
- Communicate with customers via phone, email, and chat
- Provide knowledgeable answers to questions about product, pricing, and availability with potential customers, and convince them to sign a contract.
- Quick thinking to provide creative solutions that address client's needs and concerns
- Addressing issues and educating customers.
- Strong computer skills and highly proficient Google Workspace, CRMs (Salesforce), and company communication tools (Zoom, Salesforce, MS Excel MS Word).Work with internal departments to meet customer's needs
- Data entry in various platformsTo Find prospects and follow sales leads.
- Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems
- Quick thinking to provide creative solutions that address client's needs and concerns
- Document all inquiries, requests, resolutions, and follow-up tasksEscalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines
Qualifications
- At least 1 - 3 years of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Candidates should have good English communication skills (written and spoken)
- Proficient in current Microsoft Office software including Outlook, Word, Excel, PowerPoint, and SharePoint
- Effectively handle the emails & tickets assigned to you for data entry; maintain Organization speed for the data entry assignments.
- Candidate should be responsible and dependable.
- Candidates should have good Analytical skills.
- Candidates with a long-term commitment to stay with our company are required
- Excellent listening, negotiation, and presentation skills.
- Excellent verbal and written communications skills
Job Details
Industry:
Functional Area:
Total Positions:
15 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Fresh
Apply Before:
Sep 08, 2023
Posting Date:
Aug 10, 2023
Brain Digital Marketing (Pvt.) Limited
BPO · 1-10 employees - Lahore
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