IT Technician

Breiriach

Karachi , Pakistan

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Posted Aug 31, 2024 427 views Report Job

PKR. 70,000 - 100,000/Month

Responsibilities:

Adhering to SLAs
ITIL Processes awareness and adhering to ITIL process workflow.
Reporting to the Client Track Lead / Team Lead.
Handling tickets/requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems.
Troubleshooting technical issues
Ensuring that the IT processes are adhered to
Building and configuring PCs and laptops as well as loading software
Setup applications like Outlook, Wi-Fi, VPN, and Backup
Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
Tracking work tickets on ITIL based ticketing system like ServiceNow.
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
Performing repairs on computers, laptops, printers, and any other authorized peripheral equipment
Improving and maintaining customer and employee satisfaction
Performing asset inventory activities as needed
Creating documentation for processes and procedures of day-to-day work, including KB articles.
Break-fix, troubleshoot, and resolve software issues; reimaging computers/hard drives/etc.
Providing frontline customer support, including hardware and software troubleshooting and diagnosis.

Required Skills / Qualifications:

Minimum 5 years hands-on experience as deskside/onsite support/local IT engineer
Strong Microsoft Operating System installation (Win10 / MAC OS X) and troubleshooting skills
Strong experience in providing hands-on support for network and datacenter equipment/devices
Strong knowledge of Mac OS, building of Mac machines, and pushing applications via Mac servers
Strong experience in troubleshooting MS Office, O365 (Outlook, Word, Excel, PowerPoint, etc.)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in desktops, workstations, notebooks, and printers and handhelds
Good knowledge of MAC OS, iPad, and Android devices
Knowledge of Windows image build process and SCCM deployments
Good knowledge in handling RF scanners, industry-level label printers (e.g., Zebra)
Experience in handling managed print services, corporate/network printers
Basic understanding of audio/video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
Troubleshoot and assist end users with mobile device setup, activations, and performance issues, including handhelds like Blackberry, Android, and iOS support knowledge
Strong customer service skills
Strong written and verbal communication skills
Excellent communication and conversation skills (verbal and written)
Good documentation skills
Good working knowledge of MS OFFICE / O365 (including MS Project, Visio, OneDrive, and OneNote) and SharePoint
Great customer handling skills
Ability to handle unforeseen situations
High level of acceptance
Knowledge of ITIL ticketing tools such as ServiceNow, BMC Remedy, etc.

Additional Responsibilities:

Might need to travel to other sites based on demand and requirements.
On-call requirement for P1/urgent issues outside regular support hours (local business hours).
Handle operations and customer requirements as per process and agreed SOW.
Possible rotational shifts.