This employer is no longer accepting CVs for this job, it has been deactivated by the company's administrator.
Posted Aug 07, 2024 344 views
PKR. 20,000 - 45,000/Month
Responsibilities:
- Handle inbound and outbound calls in a timely and professional manner.
- Provide accurate information and assistance to customers regarding products, services, and inquiries.
- Resolve customer complaints and issues promptly and effectively, aiming for first-call resolution.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Meet and exceed performance metrics such as call quality, average handling time, and customer satisfaction scores.
Requirements:
- Excellent communication skills: You must possess strong verbal and written communication skills to effectively interact with customers and colleagues.
- Customer-focused mindset: A genuine desire to help customers and resolve their concerns is essential for success in this role.
- Problem-solving abilities: You should be able to think quickly on your feet and find creative solutions to customer issues.
- Adaptability: The ability to adapt to changing situations and handle high-pressure environments is crucial in a fast-paced call center.
- Attention to detail: Accuracy in recording and documenting customer interactions and information is vital for maintaining quality service.
- Team player: You should be able to work collaboratively with team members and contribute to a positive work environment.
- Technical proficiency: Basic computer skills and the ability to navigate multiple software applications simultaneously are required.
- Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, is often necessary to meet customer needs.
- Previous customer service experience: While not always required, previous experience in customer service or call center environments is advantageous.
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
Third Shift (Night)
Gender:
No Preference
Age:
19 - 30 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Experience:
Fresh - 1 Year
Apply Before:
Sep 07, 2024
Posting Date:
Aug 07, 2024
Build UP Estimation Inc
BPO · 1-10 employees - Lahore
.
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