Posted Aug 08, 2024 345 views
Responsibilities:
- Handle inbound and outbound calls in a timely and professional manner.
- Provide accurate information and assistance to customers regarding products, services, and inquiries.
- Resolve customer complaints and issues promptly and effectively, aiming for first-call resolution.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Meet and exceed performance metrics such as call quality, average handling time, and customer satisfaction scores.
Requirements:
Excellent communication skills: You must possess strong verbal and written communication skills to effectively interact with customers and colleagues.
Customer-focused mindset: A genuine desire to help customers and resolve their concerns is essential for success in this role.
Problem-solving abilities: You should be able to think quickly on your feet and find creative solutions to customer issues.
Adaptability: The ability to adapt to changing situations and handle high-pressure environments is crucial in a fast-paced call center.
Attention to detail: Accuracy in recording and documenting customer interactions and information is vital for maintaining quality service.
Team player: You should be able to work collaboratively with team members and contribute to a positive work environment.
Technical proficiency: Basic computer skills and the ability to navigate multiple software applications simultaneously are required.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, is often necessary to meet customer needs.
Previous customer service experience: While not always required, previous experience in customer service or call center environments is advantageous.
Job Details
Build UP Estimation Inc
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