Posted Mar 06, 2024 512 views
Key Responsibilities:
1. Customer Support: Respond promptly and professionally to inbound inquiries, including phone calls, emails, and live chat messages, regarding product information, order status, billing issues, and general assistance.
2. Issue Resolution: Investigate and resolve customer complaints, concerns, or escalations effectively, striving for first-call resolution whenever possible.
3. Product Knowledge: Develop a comprehensive understanding of the company's products or services to provide accurate information and guidance to customers.
4. Order Processing: Assist customers with placing orders, processing returns, issuing refunds, and updating account information as needed.
5. Technical Support: Provide basic troubleshooting and technical assistance to customers experiencing difficulties with products or services, escalating complex issues to specialized teams when necessary.
6. Communication: Maintain clear and professional communication with customers, colleagues, and other departments to ensure seamless coordination and resolution of customer issues.
7. Customer Feedback: Gather and document feedback from customers regarding their experiences, preferences, and suggestions for improvement, and communicate insights to relevant stakeholders.
8. Documentation: Accurately record customer interactions, transactions, and resolutions in the CRM system or database for tracking and reporting purposes.
9. Quality Assurance: Adhere to established service standards, policies, and procedures to ensure consistency and quality in customer service delivery.
10. Continuous Improvement: Proactively identify opportunities to enhance the customer service process, streamline operations, and improve overall customer satisfaction.
Requirements:
- Excellent communication skills, both verbal and written, with a friendly and empathetic demeanor.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Proficiency in using customer service software, CRM systems, and basic computer applications.
- Patience, resilience, and a positive attitude when dealing with challenging situations or irate customers.
- High school diploma or equivalent; additional education or relevant certifications may be advantageous.
Job Details
Buzz_by_Orbital
At Buzz by Orbital, we're all about keeping you connected in the most reliable and efficient way possible. We offer a wide range of telecommunication services, including high-speed internet, crystal-clear voice calls, and lightning-fast data transfers. Whether you're a business looking to enhance your communication infrastructure or an individual seeking seamless connectivity, we've got you covered. Our team of dedicated experts is constantly exploring the latest advancements in technology to bring you the best solutions. We pride ourselves on delivering exceptional customer service, ensuring that your needs are met and your questions are answered. With Buzz by Orbital, you can expect top-notch reliability, innovative features, and a seamless communication experience. So, whether you're streaming your favorite shows, collaborating with colleagues, or staying connected with loved ones, Buzz by Orbital is here to provide you with the telecommunication solutions you need. Stay connected, stay buzzing with Buzz by Orbital!
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