Posted Dec 11, 2023 600 views
we're looking for an Appointment Setter who can fill up our representatives' schedule by scheduling appointments.
Our representatives’ time is best spent in meetings with clients on Zoom, hence the main objective of the appointment setter is to book as many virtual appointments as possible for the representative to meet with.
All leads to dial on will be provided, so there will be no prospecting on your end. These also won't be cold calls.
The appointment setter’s job is to call clients (Insurance clients from Globe Life: AIL), have a conversation with them (scripts & training fully provided) and book an appointment based on a time appropriate for the client & the representative.
The point is to book an appointment, not sell them on the phone.
Primary Responsibilities:
- Make calls to book appointments on provided leads
- Use our App properly to make detailed comments on leads to keep a record of the conversation with the clients
- Provide a daily end of day report on progress & Weekly data reporting (MUST BE done on time)
- Consistent communication with the representative & team during your working hours
- Target 12-15+ appointments booked weekly, with a minimum of 8-10+ that show up
- 15-20+ dials every hour
- Complete our 5-day accelerator training program (not paid)
- Complete our 3-step recruiting process (Phone call interview, Zoom live role-play & accelerator training)
MINIMUM 6-hour shift.
Working hours: 3PM-9PM EST (TORONTO TIME) - 30 hours weekly commitment (you can qualify for more hours based on performance).
Timing ranges are flexible and open to negotiation, but 6hrs daily is a bare minimum.
(There may be days where your working hours may be reduced based on demand for services).
MUST HAVE Qualifications:
- Fluent in English
- Excellent active listening skills
- Punctual
- Able to be on Zoom virtually with video & mic on for the respective shift - Excellent communication skills
- Coachable
- Results oriented
- Handles rejection well (numbers game and law of averages mentality)
- Excellent internet connection (no disconnecting at all due to load shedding / must have a backup Ups/generator during the 6 hour shift)
- *DO NOT APPLY IF you’re not able to keep your mic and video on during your shift with a GOOD internet connection*
- Fast cell phone (for calls/apps/emails) & laptop/tablet (for zoom)
- Looking for someone competitive, competent and laser-focused, who treats this like a career they want to grow in
Benefits & Compensation:
- Full training will be provided with ongoing mentorship
- Promotion path based on results
- 100% Remote
- Bi-weekly pay (Canadian Dollars)
- Hourly pay + Tiered bonuses
Job Details
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