Responsibilities:
In an outbound role, you'll be responsible for actively reaching out to potential customers, identifying sales opportunities, and persuading them to use your brokerage's services for their auto transport needs.
- You'll provide customers with accurate quotes for vehicle transportation based on factors like distance, vehicle type, and shipping preferences.
- Once a customer agrees to use your services, you'll help them complete the booking process, schedule pick-up and delivery dates, and ensure all necessary paperwork is completed.
- You'll liaise with carriers and drivers to coordinate the actual transportation of vehicles, making sure everything runs smoothly and on time.
- In case of delays, damage, or other issues, you'll work to resolve customer complaints and ensure a satisfactory resolution.
- Maintain accurate records of all transactions, customer interactions, and shipments.
- Stay informed about federal regulations and industry standards related to auto transportation to ensure compliance.
SKILLS & QUALITIES
- Strong communication skills are essential for interacting with customers and coordinating with carriers and drivers.
- In an outbound role, you need to be persuasive and skilled in sales techniques to attract new customers.
- Prioritize customer satisfaction and be responsive to customer needs.
- You'll handle multiple bookings and shipments simultaneously, so being organized is crucial.
- Quick thinking and the ability to resolve issues effectively are valuable skills in this field.
- Negotiating rates with carriers and handling disputes require negotiation skills.
- Stay up-to-date with the auto transport industry, regulations, and market trends.
- Proficiency in using software and tools for quoting, scheduling, and record-keeping is important.
- Dealing with various customers and unexpected challenges requires patience and resilience.
- If you have sales targets, meeting or exceeding them will be a key performance metric.
Job Details
Diversity Inclusion:
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
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