Customer Support Representative

COMSATS Internet Services

Posted 2 days ago 100 views Report Job

PKR. 30,000 - 35,000/Month

We invite applications from qualified and experienced candidates, for appointment on a contract basis, against the post of Customer Support Representative (CSR).

A suitable candidate should be able to perform the tasks related to:

Attract potential customers by answering product and service questions; and suggesting information about other products and services.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Monitoring all computer systems and active networks. Informing relevant authority in case any network is down.
Maintaining records of ticketing and call reports on a daily basis.
Dealing with walk-in customers and receiving payments from the customer against services being provided to them.
Troubleshooting System related queries.
Troubleshooting Webhosting queries.
Troubleshooting Billing and network-related problems.
Diagnosing and solving both hardware and software-related issues.
Providing support to clients through remote access using software like Team Viewer, Ammyy, and Anydesk.
Configuration of router if required at customer end.
Configuration of all major third-party software like Outlook, Live Mail, and Thunderbird.
Creating and managing all procedural documentation along with other relevant reports.
Responding to call-outs within the agreed time limit.
Rapidly establishing a good working relationship with customers and other professionals, such as Technical engineers.
Outlook Configuration.
Mobile Email Configuration.
Troubleshooting & Communication.
Customer Handling.

Required Skills:

Knowledge of basic Networking (LAN, WAN, Wireless, Router, Switch).
Knowledge of DNS, SMTP, POP3, IMAP, FTP, HTTP, HTTPS, SSL
Knowledge of Microsoft Office.
Outlook Configuration.
Mobile Email Configuration.
Troubleshooting Skills.
Customer Handling.
Communication Skills.
Can Work on Rotating Shifts

Skills

Customer Service Management Communication Skills Time Management

Job Details

Industry:

Telecommunication / ISP

Functional Area:

Client Services & Customer Support

Total Positions:

1 Post

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Age:

22 - 35 Years

Minimum Education:

Bachelors

Degree Title:

BS, BE, BCS, BS (CS) or equivalent.

Career Level:

Entry Level

Minimum Experience:

1 Year

Apply Before:

Jan 20, 2025

Posting Date:

Jan 03, 2025

COMSATS Internet Services

Telecommunication / ISP · 201-300 employees - Lahore

COMSATS Internet Service in collaboration with Internet Corporation for Assigned Names and Numbers (ICANN) have deployed L-Root Servers in Islamabad and Lahore. The L-Root instances in Pakistan have helped improve internet speeds and disseminate traffic allowing users to experience reduced response time for DNS queries, and significantly improved inter-networking efficiency of country’s Internet infrastructure.