ABOUT CONTOUR:
Contour Software is a wholly owned subsidiary of Constellation Software Inc. (CSI), which acquires, manages and builds market-leading software businesses that develop industry-specific, mission-critical enterprise software solutions to serve both the public and private sectors. Prior to going public in 2006, CSI won the prestigious "Canada's 50 Best Managed Companies” award in 2005. Headquartered in Toronto, Canada, and with a global presence, CSI's subsidiaries operate in more than 80 different industries in over 100 countries, generating annual revenues in excess of $3 Billion.
Contour Software currently houses remote employees for more than 80 Departments (R&D, Finance, IT, Customer Support, Professional Services and Other) belonging to more than 80 of CSI's 500+ divisions, in 3 offices [KHI, LHE & ISB]. Contour employees are key players in implementing, supporting, extending, enhancing, and renewing enterprise systems that run thousands of medium and large businesses as well as public institutions, globally.


The Division:
RBRO Solutions is a software company that provides best-of-breed products to the legal and corporate legal markets. Come work with a modern agile team working with the latest and greatest technologies to ensure that we continue to innovate and remain as one of the top companies in our industry. We are passionate about serving our customers all around the globe with the best technology possible. The core values are Innovation, Experience, Excellence, Partnership, Balance, Integrity, Diversity, & Gratitude.
The Position:
The Salesforce Administrator will report to the Operations Manager. In this role, you will be the administrator of Salesforce and must ensure it is fully functional, and you will provide detailed reports and analysis to Management to drive performance. The candidate will likewise be providing administrative support, vendor coordination, and other operations-related tasks.


Primary responsibilities include:

• Daily administration and support of the Salesforce database including but not limited to managing user setup, profiles and roles, customization of objects, fields, record types, page layouts, and validations.
• Work with managers to create workflow rules, data validation, reports, email templates, fields, and formulas, as well as integrate apps to meet the needs of our business inside of Salesforce.
• Provide support and training to new and existing users and provide guidance on how to effectively use features and functions including leveraging data through reports.
• Provide detailed analytics on how the business is performing and model trends and point out areas for improvement through data.
• Process and reconcile monthly credit card statements and validate against the receipts from various departments.
• Create and maintain documentation of processes, policies, and other materials.
• Perform other duties as required.

• University Degree with a specialization in Accounting, Finance, Business, or IT
• Minimum 3 years of experience as a Salesforce administrator or comparable CRM experience
• Demonstrated knowledge of Microsoft Office Suite (Word, Excel, Outlook)
• Advanced MS Excel skills are an asset (pivot tables, vlookups)
• Excellent verbal and written communication skills and ability to collaborate across other functions
• Strong problem solving and analytical skills

• High attention to detail, ability to multi-task, and resourceful
• Self-motivated, proactive individual with a can-do attitude
• Action oriented and works well under pressure with minimal supervision
• Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.
• Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Solid interpersonal skills with the ability to work with both management and staff employees to resolve problems and improve processes or systems.

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment