Customer Support Executive

We are seeking a dedicated Customer Support Associate to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues efficiently, and providing an excellent customer experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a passion for helping customers.

Key Responsibilities:

Respond to customer inquiries via phone, email, live chat, and social media.
Provide accurate information about products, services, and company policies.
Troubleshoot and resolve customer issues in a timely manner.
Maintain detailed records of customer interactions and resolutions.
Escalate complex issues to the appropriate department when necessary.
Assist customers with order processing, billing inquiries, and account management.
Follow up with customers to ensure satisfaction and issue resolution.
Collaborate with internal teams to improve customer service processes.
Stay updated on company products, promotions, and industry trends.

Requirements:

Previous experience in customer service, support, or a related field is preferred.
Strong verbal and written communication skills.
Ability to multitask and work in a fast-paced environment.
Problem-solving skills and a proactive approach to customer concerns.
Proficiency in using customer support software (e.g., Zendesk, Freshdesk) is a plus.
Basic knowledge of CRM systems and data entry.
Ability to work flexible shifts, including evenings and weekends if required.

Preferred Qualifications: