Product Analyst

We're a venture-backed company entering hypergrowth, having recently ranked 94th on Inc 5000's fastest-growing private companies in America, and we’re looking for someone exceptional to join our team. We are seeking a passionate and customer-centric individual to join our team as a Product Experience Analyst in Lahore. If you are strongly dedicated to providing exceptional customer experiences and are eager to contribute to the revolution of the consumer wireless space, this role might be the perfect fit for you.

Responsibilties

Act as the bridge between customers and various departments, ensuring a seamless and unified customer experience journey.
Define, shape, and implement a comprehensive CX strategy that encompasses all customer interactions.
Collaborate with cross-functional teams to optimize processes, products, and technology for enhanced customer satisfaction.
Analyze customer feedback and data to identify pain points and opportunities for improvement.
Monitor and assess customer interactions to ensure adherence to the human-centered approach and brand values.
Continuously innovate and iterate on the customer experience, driving positive changes based on insights and feedback.

Requirements

Bachelor's degree in a relevant field.
Strong communication skills, both written and verbal.
Demonstrated empathy and customer-centric mindset.
Ability to work effectively within a team and across departments.
Proactive attitude with a strong willingness to learn and adapt.

What We Offer

Competitive above-market salary.
Comprehensive health coverage.
Free food, drinks, and many facilities.
Dynamic and agile startup environment.
Access to top-notch office amenities in Lahore.

Skills

Communication Skills Customer Care Representation Customer Service Skills

Job Details

Industry:

BPO

Functional Area:

Product Management

Total Positions:

10 Posts

Job Shift:

Rotating

Job Type:

Full Time/Permanent

Department:

Customer Services

Job Location:

Gulberg 3, Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Intermediate/A-Level

Career Level:

Entry Level

Minimum Experience:

Fresh

Apply Before:

Feb 04, 2025

Posting Date:

Jan 03, 2025

CSS Pvt Ltd

BPO · 11-50 employees - Lahore

pCSS - Customer Success Solutions (Previously known as Infinitronics Pvt Ltd) is the premier customer services solution provider for providing support to leading businesses overseas. We are known to provide the best end to end support for our clients, ranging from basic customer support to advanced level HLR and tech support./p